Privacy Policy

Information we collect

We collect information that is reasonably necessary to respond to enquiries, assess suitability, manage client communication, and deliver professional canine training or consultancy services.

How we use personal information

We use personal information for legitimate operational purposes connected to enquiries, assessment, service delivery, safety, welfare, and communication.

• To respond to enquiries and provide information about VONFIDEL K9 services.
• To assess whether a dog, handler, household, or operational requirement is suitable for a training engagement.
• To arrange consultations, assessments, applications, training, handovers, and post-training communication.
• To protect the safety and welfare of dogs, handlers, staff, clients, and visitors.
• To improve our website, service quality, communication flow, and client intake process.
• To comply with applicable legal, regulatory, contractual, accounting, or security requirements.

Sharing and service providers

We do not sell personal information. We may share limited information where it is necessary to operate the website, process enquiries, manage client work, protect safety, or comply with law.

Relevant service providers may include website hosting and platform providers, analytics tools, communication services, payment or accounting support, professional advisers, and technical service providers. These parties should only process information for the relevant purpose and within appropriate confidentiality or service obligations.

We may also disclose information where required by law, lawful request, court order, professional duty, or where disclosure is reasonably necessary to protect the rights, safety, or property of VONFIDEL K9, our clients, the public, or animals in our care.

Cookies, analytics, and tracking technologies

Our website may use cookies, pixels, tags, and analytics scripts to understand website traffic, improve site performance, measure engagement, protect security, and maintain the technical operation of the website.

These tools may process technical data such as browser type, device information, pages visited, referral source, approximate location, and interaction events. You can control or block cookies through your browser settings, but some website functions may not operate as intended if certain cookies are disabled.

Retention and security

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including enquiry handling, application assessment, client service delivery, record keeping, dispute management, legal obligations, and business administration.

We use reasonable organisational and technical safeguards to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure. No website, email, messaging platform, or online service can be guaranteed to be completely secure, so clients should avoid sending unnecessary sensitive information unless requested for a legitimate assessment or service purpose.

Your rights and choices

Depending on the circumstances and applicable law, you may request access to personal information we hold about you, ask for correction of inaccurate information, request deletion where appropriate, object to or restrict certain processing, withdraw consent where processing is based on consent, or opt out of non-essential marketing communication.

Some requests may be subject to identity verification, legal limits, safety requirements, service records, or legitimate operational needs. To make a request, contact us using the details below.

Children and minors

Our website and professional training services are intended for adults or for enquiries submitted by a parent, guardian, authorised representative, or responsible handler. We do not knowingly seek personal information from children for marketing purposes.

Third-party links

The website may link to third-party websites, maps, social media platforms, review platforms, payment or communication services, and related entities. We are not responsible for the privacy practices, security, or content of third-party websites. Review their privacy notices before submitting information to them.

Updates to this policy

We may update this Privacy Policy from time to time to reflect operational, legal, technical, or service changes. The updated version will be posted on this page with a revised date.