VONFIDEL

Privacy notice

Privacy Policy

This Privacy Policy explains how VONFIDEL HOLDINGS (PRIVATE) LIMITED, as data controller for vonfidel.com, collects, uses, stores, and protects personal data when you visit the website, submit an enquiry, or communicate with VONFIDEL.

Last updated: 9 August 2026 Data controller: VONFIDEL HOLDINGS (PRIVATE) LIMITED

Scope of this policy

This policy applies to personal data processed through vonfidel.com, its institutional contact form, email, telephone, agreed communication channels, selected consultancy enquiries, and records connected to existing or historical VONFIDEL K9 relationships.

VONFIDEL Ranch and Cognisive operate separate websites. When you follow a link to either website, its own privacy information and data-handling arrangements apply.

This is an operational privacy notice. It should be reviewed periodically against the Personal Data Protection Act, No. 9 of 2022, as amended, other applicable requirements, and professional legal advice where needed.

Information we collect

We collect personal data that is reasonably necessary to route and respond to enquiries, administer existing obligations, consider selected specialist consultancy, protect welfare and safety, and operate the website.

Contact details

Name, email address, inquiry route, inquiry context, telephone number or location where voluntarily provided, and other details you choose to include when contacting VONFIDEL.

K9 relationship and consultancy details

For existing or historical K9 relationships and selected consultancy, this may include information about a dog, household or institution, objectives, behavioural or incident history, health and welfare context, suitability concerns, and handler responsibilities.

Communication records

Messages, emails, consultation notes, call details, submitted forms, and records needed to route enquiries, administer existing obligations, or manage an accepted consultancy scope.

Website and analytics data

Technical information such as pages visited, device/browser type, approximate location signals, referral sources, and analytics events.

How we use personal information

We use personal data for relevant and proportionate operational purposes connected to website enquiries, existing obligations, selected consultancy, safety, welfare, administration, and communication.

  • To identify the correct VONFIDEL or venture route and respond to an inquiry.
  • To administer existing VONFIDEL K9 contractual obligations and agreed follow-up.
  • To decide whether a selected specialist consultancy matter is suitable and can be responsibly scoped.
  • To protect the safety and welfare of dogs, handlers, staff, clients, and visitors.
  • To improve website performance, accessibility, communication quality, and inquiry routing.
  • To comply with applicable legal, regulatory, contractual, accounting, or security requirements.

Sharing and service providers

We do not sell personal information. We may share limited information where it is necessary to operate the website, process enquiries, manage client work, protect safety, or comply with law.

Relevant service providers may include website hosting and platform providers, analytics tools, communication services, payment or accounting support, professional advisers, and technical service providers. These parties should only process information for the relevant purpose and within appropriate confidentiality or service obligations.

We may also disclose information where required by law, lawful request, court order, professional duty, or where disclosure is reasonably necessary to protect the rights, safety, or property of VONFIDEL, our clients, the public, or animals connected to an existing or accepted engagement.

Cookies, analytics, and tracking technologies

Our website may use cookies, pixels, tags, and analytics scripts to understand website traffic, improve site performance, measure engagement, protect security, and maintain the technical operation of the website.

These tools may process technical data such as browser type, device information, pages visited, referral source, approximate location, and interaction events. You can control or block cookies through your browser settings, but some website functions may not operate as intended if certain cookies are disabled.

Retention and security

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including inquiry handling, existing-contract administration, historical service records, consultancy review or delivery, accounting, dispute management, legal obligations, and business administration.

We use reasonable organisational and technical safeguards to protect personal data against unauthorised access, misuse, loss, alteration, or disclosure. No website, email, messaging platform, or online service can be guaranteed to be completely secure, so do not send unnecessary sensitive information through the general contact form.

Your rights and choices

Depending on the circumstances and applicable law, you may request access to personal information we hold about you, ask for correction of inaccurate information, request deletion where appropriate, object to or restrict certain processing, withdraw consent where processing is based on consent, or opt out of non-essential marketing communication.

Some requests may be subject to identity verification, legal limits, safety requirements, service records, or legitimate operational needs. To make a request, contact us using the details below.

Children and minors

The website and general contact route are intended for adults. A matter concerning a minor should be submitted by a parent, guardian, or authorised representative. We do not knowingly seek personal data from children for marketing purposes.

Updates to this policy

We may update this Privacy Policy from time to time to reflect operational, legal, technical, or service changes. The updated version will be posted on this page with a revised date.

Contact the data controller

For privacy questions, rights requests, corrections, or concerns about how personal data is handled through vonfidel.com, contact the data controller using the details below.

Email VONFIDEL Contact page